CHC Solutions, Inc.

Casino, Hotel, and Customer Care Consultants


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CHC Solutions, Inc. is an innovative, Guest Satisfaction Company specializing in hotel, casino and customer service evaluations around the globe. After 20 years experience in the industry it’s our belief that, “You never get a second chance to make a good first impression.” Therefore, you can trust CHC to take care of your business needs. 

With today's economy fluctuating up and down, it's more important now than ever, to gauge customer satisfaction, regardless of whether it’s good or bad. Our solution driven approach results in actionable data that will help increase sales, enhance customer loyalty, and drive new business. We at CHC Solutions care about your business needs, building an enhanced program that targets specific areas.

We offer “Expert advice, with a low price”, meaning our company does not believe in trying to lock a business into any long term contracts. Your property can do a single “shop” or continue them monthly, quarterly, or bi-annually. We leave this decision up to your company’s individual needs. Our shoppers are all trained by an industry specialist who has worked worldwide to learn best industry practices. Our reporting is provided online and delivered in real time.

CHC Solutions, Inc. is passionate about the success of your organization and we provide customized account management. This means that you will only have one point of contact for all your program needs. We make ourselves available 7 days a week and can review programs, scheduling, billing, or answer any questions you may have. We believe in doing business the old fashioned way because we care about our customers.  

All of our evaluators are independent contractors to ensure there is no bias when providing the evaluation.

Please call today to speak with one of our experts to help put a program together that will bring you complete satisfaction.